To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order.
According to order status, it will be classified as 1. For the unpaid order, it will be canceled automatically by system after half an hour 2. If the order has been paid but not shipped out, we can help you to cancel it but we need a reason 3. If the order has been shipped out, it cannot be canceled.
Within 1-2 business days of placing your order, after it has been scanned at our Sorting Facility, you will receive an e-mail from HeySleep containing your package’s tracking information. To track your package, simply use the tracking number provided with the email.
If you have received your UPS Tracking Number, we urge you to directly contact your local Post Office. They will have more accurate information on the status of the delivery. If you have received your Tracking Number, please contact us and we will look into this for you, immediately.
Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return. We appreciate your understanding that, although we work as quickly as possible, it is possible that this process may take several business days to complete. Kindly observe that HeySleep is not responsible for any items lost during the return shipping. Therefore, we strongly recommend you to use registered mail and provide us with the tracking number of your returning package.
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